FAQs & Help

MasterCard, Visa, PayPal, Shop Pay Installments..etc.

Yes, we offer discounts and promotions. Make sure to sign up for our email list to receive news on special offers.

Immediately contact us via email and our team will gladly resolve all of your concerns! Email: loyalabs.work@gmail.com

Email us at loyalabs.work@gmail.com and let us know what you want to change. Please note that changes can be made only within 24 hours after the payment.

We can only process cancellations for items that have not gone into production which is 24 hours after your payment. Please email us at loyalabs.work@gmail.com with your order details we will cancel your order and provide a full refund. We cannot cancel orders once the production process has begun.

A tracking number will take 2-5 business days to be generated then an email with tracking details will be sent to you the moment your product is shipped out. If you don’t receive the tracking info via your email after 5 business days, please email us to get updated at loyalabs.work@gmail.com Please note our fulfillment and shipping estimates will be longer than usual depending on the product and shipping estimates might increase for your order during Public Holidays and busy periods.

Please see our Return Policy. We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site. Please email us at loyalabs.work@gmail.com with photos of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at loyalabs.work@gmail.com.